I (Andrea) come in contact with a lot of different people all day, every day. That may be a little hard to believe because I have a work at home job, but it’s true. Due to the work I do with my clients at YGF as well as CTC, I have communication with people all over the world, from all backgrounds, doing all types of jobs.
Last week I encountered two individuals, both asking for something. They were very, very different in their approach. The first one was through a voicemail. It was a long message, even though his request was quite simple. He explained who he was, explained his problem, and gave me his request, giving me all pertinent information. He ended the voicemail with “Thank you very much, and have a great day.”
The other person sent a message replying to a client’s email. It was short, curt, rude, and attempted to make my client feel bad for something that was completely out of his control. (You know, something like: How dare you cancel our phone call because your wife just went into labor and you have to go to the hospital!! I lost $10,000 because of this!!!)
It made me say to myself: Just what kind of a person are you that you would send something like this? Why would you think it’s okay to communicate this way? And I started to wonder. Do people really know who there are? HOW they are?
Just what kind of a person are YOU?
I want you to think about that question. It’s really important. Because knowing who you are is really the secret to being a success or being a failure. It doesn’t matter if you’re starting up your work from home business or working at a brick and mortar job. It really doesn’t matter what you’re doing. The kind of person you are affects how everyone else interacts with you and how they see you and think of you.
Mr. Voicemail was just as sweet as pie. And if he calls back, I’m going to be sweet as pie to him, because he showed me courtesy - even though it was just a voicemail. He showed me the kind of person he was, and it was someone that I’ll be happy to interact with again.
Mr. Email was sour and rude. And all future encounters are now tainted because, when I see a message from him I’ll automatically think: Oh, it’s this jerk. His snide comments and rudeness showed me who he was, and what I’d be dealing with if I was his customer.
I’m sure both people thought themselves decent, professional men. But when it came time for actual interaction with others, they each showed who they really were.
The next time you’re dealing with someone - anyone - remember that you’re showing them who you actually are by your words and your actions. Make sure it’s a positive one. Your job, your business and you will be more successful because of it.
Frankie and Andrea take turns sharing stories. Just good talk over a cup of coffee.