Before you go to the dentist, do you brush your teeth first? Before you get a manicure, do you trim your nails? Before you get your physical do you frantically work out in the hopes of dropping a few pounds?
Yes, you do. I do. We all do.
I was thinking about this a few weeks ago as I was getting ready for a manicure appointment. I hadn’t had one in years, and I was treating myself because it was my anniversary. As I was getting ready, I pulled out a nail file to shape my cracked, snaggly nails so that they would look okay for the manicurist.
And then I realized how stupid I was being. Why am I trying to make my nails look better? Isn’t that the whole point of paying for a manicure?
We do this a lot, with so many things in our lives, and it’s really the wrong thing to do. When I gain a new client for my VA business, I don’t want them telling me how great they are and how great everything is going. That’s not why they’re hiring me. I can’t help them if I don’t know know all the ugly. I can’t change things if I don’t know what the “pain points” are for my client.
Why are we all looking for help, and then pretending we don’t need it?
The best way to succeed is by identifying all the problems that are happening. If you have a client or customer, you need to know what their problems are and then you can solve them.
Frankie and Andrea take turns sharing stories. Just good talk over a cup of coffee.